(WKBN) – AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

The AT&T Guarantee also promises same-day or next-day fiber technician availability to resolve issues. If AT&T fails to ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...