AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

The Federal Communications Commission gave AT&T Inc. an early Christmas present: permission to replace old copper home-phone lines with a new wireless landline technology. The regulatory step is ...

Locating local internet providers AT&T has an existing sprawling mobile network and offers a traditional, 4G LTE fixed wireless internet option, but it held back on its 5G home internet service ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

We all hate outages. But AT&T wants to make up for them by paying customers if a service disruption occurs on its wireless or fiber networks. The carrier's new AT&T Guarantee pledges to ...