AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...

Telecom and tech companies are helping Americans impacted by the LA wildfires stay connected, saving lives in the process.

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

The Federal Communications Commission gave AT&T Inc. an early Christmas present: permission to replace old copper home-phone lines with a new wireless landline technology. The regulatory step is ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

We all hate outages. But AT&T wants to make up for them by paying customers if a service disruption occurs on its wireless or fiber networks. The carrier's new AT&T Guarantee pledges to ...