AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...

Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

Telecom giant AT&T on Wednesday announced that it will offer bill credits to customers who are affected by network outages as part of an initiative to attract customers in the wake of the industry ...