AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At the time, AT&T said it was automatically issuing credits to affected ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...