Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

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After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

AT&T is rolling out a new wireless service that its customers should neither expect nor want to use: a free Internet Backup for its fiber-optic residential broadband. Announced Monday, this ...