The phrases that irritate customers the most during these calls ... two hours on the phone attempting to sort out ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Chairman and CEO Thomas Meissner announced that Unitil reported adjusted earnings of $47.8 million or $2.97 per share for 2024, an increase of $0.15 per share compared to 2023, achieving a ...

H.I.G. Capital to acquire Converge in an all-cash transaction, providing immediate liquidity to shareholders while ...

Q2 2025 Management View Suzanne Winter, CEO, highlighted an 8% year-over-year revenue growth for Q2, supported by robust product revenue growth of 19%, and a strong adjusted EBITDA performance of ...

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

To help, we've collected our favorite “I love you” quotes from the likes of William Shakespeare, Ernest Hemingway, Maya Angelou, Emily Dickinson and a host of poets and writers whose eloquence ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...