For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

The phrases that irritate customers the most during these calls ... two hours on the phone attempting to sort out ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

For Q4, the company has provided guidance of a 2.5% to 3% revenue decline, primarily due to the impact of the ramp-down and a ...