Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The phrases that irritate customers the most during these calls ... two hours on the phone attempting to sort out ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Social Security Taxes to Change Under New Bill: Here's Who's Impacted Space Rock Slammed Into Moon - The Explosion Was Seen ...

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

So many stock picks, not enough time.

The U.S. stock market has far outpaced other global markets since the financial crisis of 2008-09. The S&P 500, the leading benchmark for large U.S. stocks, has exceeded the growth of the second ...