The phrases that irritate customers the most during these calls ... two hours on the phone attempting to sort out ...

CNBC Select reviews Amica's term and whole life insurance plans, which come with a free terminal illness rider.

HII (NYSE: HII) will participate in Citi’s Global Industrial Tech and Mobility Conference on Feb. 18. A conversation with HII ...

Tech shows customers more humanity than its human staff It doesn't sleep, it doesn't eat, and it doesn't get sick of dealing ...

Looking for an exterminator in Fort Myers? Orkin Pest Control and Terminix are our top picks. Compare pest control services, reviews, costs and more.

Chairman and CEO Thomas Meissner announced that Unitil reported adjusted earnings of $47.8 million or $2.97 per share for 2024, an increase of $0.15 per share compared to 2023, achieving a ...

Creativity and branding can sometimes feel like a lost art. In a time when machine learning and AI have taken creative pursuits like writing and design off our plates, and ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Classics like “Be Mine” and “XOXO” share space in the box or bag with fun new candy heart sayings each year. Spangler Candy Co., which bought OG candy-heart brand Sweethearts from Necco ...

Gaslighting is a manipulative tactic that makes you question your reality—here are the most common phrases. Protect yourself ...