The phrases that irritate customers the most during these calls ... two hours on the phone attempting to sort out ...

For Q4, the company has provided guidance of a 2.5% to 3% revenue decline, primarily due to the impact of the ramp-down and a ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Social Security Taxes to Change Under New Bill: Here's Who's Impacted Space Rock Slammed Into Moon - The Explosion Was Seen ...

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

"Now, if there is an issue with electricity at home, residents no longer need to call customer service; they can simply send a message in the community WeChat group. The 'Xinjiang Assistant' will ...

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

Wall Street has a pitch for Donald Trump: Cement your place in history as the “Art of the Deal” president with your biggest deal ever.

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great ...

CNBC reviews Mutual of Omaha life insurance, which including term life policies up to age 80 and final expense coverage to age 85.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...