Travelers are lost in an AI maze. Here’s how to talk to a real person
Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it differently, they’re trapped in an AI maze. The most common complaints include ...
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Travelers are lost in an AI maze. Here's how to find a real person.
On a recent flight from Atlanta to Austin, Keisha McCotry got trapped in an AI maze. She was trying to reach her airline to ...
Why these wheelchair rugby players’ canceled flight was their ‘worst experience traveling’
Wheelchair rugby players say their travel plans were severely disrupted, and the airline and airport were unprepared, when ...
Live Q&A: Safety in the Skies—Our Reporters Answered Your Questions
WSJ subscribers asked our reporters questions about airline safety, the impact of federal layoffs, Boeing, best practices ...