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Travelers are lost in an AI maze. Here's how to find a real person.
On a recent flight from Atlanta to Austin, Keisha McCotry got trapped in an AI maze. She was trying to reach her airline to ...
Travelers are lost in an AI maze. Here’s how to talk to a real person
Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it differently, they’re trapped in an AI maze. The most common complaints include ...