AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data ...

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

The evolution of real-time translation features has significantly advanced communication by enabling instant accurate translations across languages through sophisticated AI algorithms and natural ...

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

An “AI agent” is software that autonomously acts on your behalf. For example, the calendar invitation and acceptance process are “agentic” in that an autonomous software process that completes the ...

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new ...

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual ...

At Dreamforce in September 2024, Salesforce debuted Agentforce for Developers, the next iteration of Einstein for Developers.The suite of AI-powered tools helps developers write Salesforce-specific ...