AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data ...

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

The evolution of real-time translation features has significantly advanced communication by enabling instant accurate translations across languages through sophisticated AI algorithms and natural ...

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

An “AI agent” is software that autonomously acts on your behalf. For example, the calendar invitation and acceptance process are “agentic” in that an autonomous software process that completes the ...