Fire Safety Leader Extinguishes Customer Service Woes with Sabio Ventrica – The Future of Customer Experience: Trends Shaping 2025 The future of customer service: AI’s impact on contact centre agents ESP Group Secures NHS Contract for NSS National Contact Centre Beko Europe Starts Recruitment Drive for Contact Centre Staff Survey Reveals Insightful Customer Preferences for Contact Centres

Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

1 day ago · Let’s start with the AI circus. The heavyweight bout between Salesforce’s Agentforce and Microsoft’s suite of AI solutions has captivated the industry’s attention, but we’re witnessing history repeat itself. Agentic AI represents one of the …

1 day ago · Q: After gaining momentum throughout 2024, will Generative AI continue to go from strength to strength this year? Generative AI has faced somewhat of a reality check recently, with Gartner predicting that 30% of generative AI projects will be abandoned after proof of concept by the end of this year, due to poor data quality, inadequate risk controls, escalating costs, and unclear business value.

Jan 23, 2025 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry.

Jan 29, 2024 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 has baked up some tasty trends we can serve up to take customer care to the next level.

Jan 28, 2025 · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.

Jan 23, 2025 · TCN has released the results of its first annual UK “Consumer Insights about Customer Service” survey. The national survey, conducted by OnePoll and commissioned by TCN reveals that the UK customer service landscape continues to evolve, and in 2024, TCN surveyed 2000 of the UK general public for ...

Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.